Related Links

Online Shopping FAQ

Find answers to your questions about Online Shopping, Delivery, Rush Delivery and Drive Up & Go services.*

Top 10 Questions

When can I get my groceries delivered? Same day?

We deliver 7 days a week between 9 AM and 10 PM local time, at most locations. Yes, we have same day delivery most days. All available delivery windows will be displayed when you reserve a time or checkout.

What is the delivery fee?

If you are a new customer, you get FREE delivery on your first order. Simply enter the Promo Code: FREE at checkout. You may also qualify for FREE or discounted delivery fees on subsequent orders. Please refer to the "How do I get free or discounted delivery?" question for ways to save on delivery fees. Regular home delivery rates in most areas are $9.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $12.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save. A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/ If average retail price of gasoline is under $2.75 then no fuel surcharge. If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28. If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38. If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48. Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge.

How do I get FREE or Discounted delivery?

If you are a new customer, you get FREE delivery on your first online order. Simply enter the Promo Code: FREE at checkout. You may qualify for daily FREE delivery offers. Click the "Deals" link below the search bar at the top of the page to view offers. Discounted delivery options are also available every day (windows noted with "Save $") on the “Delivery Date & Time” section of checkout page.

Do I need to be present at the time of delivery?

Yes, for Attended Delivery windows, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery or pick-up. Valid (non‑expired, government issued) identification confirming the age of the person signing for the delivery or pick-up of any age-restricted items is required where that person reasonably appears to be under the age of 30. In select areas, we also offer Unattended Delivery windows. There's no need to be present. Groceries are left on your doorstep. To ensure freshness, retrieve your groceries by the end of your selected Unattended Delivery window. Alcoholic beverages and other restricted items are not available with Unattended Delivery. Unrestricted access to your doorstep is required. Please do not select Unattended Delivery if your doorstep is not a safe location to leave groceries. Randalls is not responsible for your grocery order once it is delivered unattended. Randalls is not responsible for any theft or damage that occurs after delivery.

Can I pick up my order at the store?

Order pickup is available at a number of our stores within 2 hours. If “Drive Up & Go” is displayed when you reserve a time or checkout, choose any available window. Your order will be brought to your vehicle when you arrive at the store.

How do I pay for my order?

We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. Cash, Randalls gift cards, Fast Forward, personal checks and other charge accounts are currently not accepted for online orders. Randalls strives to offer its customers with disabilities an equal opportunity to use Randalls services. If you are a person with a disability who uses EBT benefits and needs to use Randalls home grocery delivery service because of disability, please call 1-877-505-4040 or email us at: deliverysupport@randalls.com

Can I find all the products online that I buy in the store?

You may find nearly the same selection you might find in your local Randalls store. Some items however, like hot prepared foods don't transport well. Additionally, items such as greeting cards, magazines, books, DVDs and stamps are currently excluded from our online selection. Others may be unavailable at times.

Why does my order confirmation at checkout say that prices are estimates only?

The prices quoted on the site at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. random weight items such as produce), available prices and promotions between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

What happens if an item is out of stock?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-877-505-4040 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

Can I make changes to a submitted order?

Yes, just sign in and click “My Account” at the top of the page, then "My Orders," and follow the easy instructions for changing your order. You can change your order up until the cutoff time specified for the delivery or pickup window you selected. All times listed are local to your area. Please Note: Changing your delivery or pickup date may affect item prices and promotions. Also, Promo Codes cannot be entered during the Order Edit process. If you qualify for additional Promo Codes, please make a note of the offer(s) and call toll-free at 1-877-505-4040 after you receive your order, and we'll apply the appropriate credit.

Top 10 Questions

When can I get my groceries delivered? Same day?

We deliver 7 days a week between 9 AM and 10 PM local time, at most locations. Yes, we have same day delivery most days. All available delivery windows will be displayed when you reserve a time or checkout.

What is the delivery fee?

If you are a new customer, you get FREE delivery on your first order. Simply enter the Promo Code: FREE at checkout. You may also qualify for FREE or discounted delivery fees on subsequent orders. Please refer to the "How do I get free or discounted delivery?" question for ways to save on delivery fees. Regular home delivery rates in most areas are $9.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $12.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save. A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/ If average retail price of gasoline is under $2.75 then no fuel surcharge. If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28. If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38. If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48. Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge.

How do I get FREE or Discounted delivery?

If you are a new customer, you get FREE delivery on your first online order. Simply enter the Promo Code: FREE at checkout. You may qualify for daily FREE delivery offers. Click the "Deals" link below the search bar at the top of the page to view offers. Discounted delivery options are also available every day (windows noted with "Save $") on the “Delivery Date & Time” section of checkout page.

Do I need to be present at the time of delivery?

Yes, for Attended Delivery windows, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery or pick-up. Valid (non‑expired, government issued) identification confirming the age of the person signing for the delivery or pick-up of any age-restricted items is required where that person reasonably appears to be under the age of 30. In select areas, we also offer Unattended Delivery windows. There's no need to be present. Groceries are left on your doorstep. To ensure freshness, retrieve your groceries by the end of your selected Unattended Delivery window. Alcoholic beverages and other restricted items are not available with Unattended Delivery. Unrestricted access to your doorstep is required. Please do not select Unattended Delivery if your doorstep is not a safe location to leave groceries. Safeway is not responsible for your grocery order once it is delivered unattended. Safeway is not responsible for any theft or damage that occurs after delivery.

Can I pick up my order at the store?

Order pickup is available at a number of our stores within 2 hours. If “Drive Up & Go” is displayed when you reserve a time or checkout, choose any available window. Your order will be brought to your vehicle when you arrive at the store.

How do I pay for my order?

We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. Cash, Safeway gift cards, Fast Forward, personal checks and other charge accounts are currently not accepted for online orders. Safeway strives to offer its customers with disabilities an equal opportunity to use Safeway's services. If you are a person with a disability who uses EBT benefits and needs to use Safeway's home grocery delivery service because of disability, please call 1-877-505-4040 or email us at: deliverysupport@safeway.com

Can I find all the products online that I buy in the store?

You may find nearly the same selection you might find in your local Safeway store. Some items however, like hot prepared foods don't transport well. Additionally, items such as greeting cards, magazines, books, DVDs and stamps are currently excluded from our online selection. Others may be unavailable at times.

Why does my order confirmation at checkout say that prices are estimates only?

The prices quoted on the site at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. random weight items such as produce), available prices and promotions between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

What happens if an item is out of stock?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-877-505-4040 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

Can I make changes to a submitted order?

Yes, just sign in and click “My Account” at the top of the page, then "My Orders," and follow the easy instructions for changing your order. You can change your order up until the cutoff time specified for the delivery or pickup window you selected. All times listed are local to your area. Please Note: Changing your delivery or pickup date may affect item prices and promotions. Also, Promo Codes cannot be entered during the Order Edit process. If you qualify for additional Promo Codes, please make a note of the offer(s) and call toll-free at 1-877-505-4040 after you receive your order, and we'll apply the appropriate credit.

Getting Started

The site and app have a new look. What’s new?

You’ll find a fresh look and enjoy an easier shopping experience:

  • Larger product Images 
  • Enhanced Search function with auto-complete
  • Shop By History is now My Purchases
  • Find all the familiar Online Savings in Deals

Can I find all the products online that I buy in the store?

You may find nearly the same selection you might find in your local Randalls store. Some items however, like hot prepared foods don't transport well. Additionally, items such as greeting cards, magazines, books, DVDs and stamps are currently excluded from our online selection. Others may be unavailable at times.

Delivery, Rush Delivery & Drive Up & GoTM (WIP)

When can I get my groceries delivered? Same day?

We deliver 7 days a week between 9 AM and 10 PM local time, at most locations. Yes, we have same day delivery most days. All available delivery windows will be displayed when you reserve a time or checkout.

Can I reserve a delivery or pickup time before I start shopping?

You can select a convenient delivery or pickup window at any time while placing your order by clicking "Reserve Time" at the top left of the page and then selecting an available window. TIP: It's wise to reserve your preferred window after you sign in but before you start your order. The window will be held for two hours while you place your online order.

What is the delivery fee?

If you are a new customer, you get FREE delivery on your first order. Simply enter the Promo Code: FREE at checkout. You may also qualify for FREE or discounted delivery fees on subsequent orders. Please refer to the "How do I get free or discounted delivery?" question for ways to save on delivery fees. Regular home delivery rates in most areas are $9.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $12.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save. A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/ If average retail price of gasoline is under $2.75 then no fuel surcharge. If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28. If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38. If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48. Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge.

Do drivers accept tips?

No, our drivers do not accept tips but they do appreciate your gratitude.

Do you deliver to my area?

We offer delivery in many major U.S. cities and suburbs. To find out if we deliver to your area, enter your zip code on the "home" page.

How do I get FREE or Discounted delivery?

If you are a new customer, you get FREE delivery on your first online order. Simply enter the Promo Code: FREE at checkout. You may qualify for daily FREE delivery offers. Click the "Deals" link below the search bar at the top of the page to view offers. Discounted delivery options are also available every day (windows noted with "Save $") on the “Delivery Date & Time” section of checkout page.

Can I place a delivery order for someone else?

If you want to order groceries for a parent, friend or a student away at college, simply create a new account with that person's delivery address and use your own credit card for payment.

Do I need to be present at the time of delivery?

Yes, for Attended Delivery windows, someone over the age of 18 must be present. If someone over the age of 18 isn't present at the time of delivery, your driver will return your items and issue a refund to the credit card used. If your order contains alcoholic beverages, tobacco products or other age-restricted items, someone over the age of 21 must be present to accept and sign for the delivery or pick-up. Valid (non‑expired, government issued) identification confirming the age of the person signing for the delivery or pick-up of any age-restricted items is required where that person reasonably appears to be under the age of 30. In select areas, we also offer Unattended Delivery windows. There's no need to be present. Groceries are left on your doorstep. To ensure freshness, retrieve your groceries by the end of your selected Unattended Delivery window. Alcoholic beverages and other restricted items are not available with Unattended Delivery. Unrestricted access to your doorstep is required. Please do not select Unattended Delivery if your doorstep is not a safe location to leave groceries. Randalls is not responsible for your grocery order once it is delivered unattended. Randalls is not responsible for any theft or damage that occurs after delivery.

Do you deliver to businesses?

Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Business delivery fees in most areas are $14.95 on purchases of $150 or more (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) and $17.95 on purchases under $150 (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable). A fuel surcharge may apply. A fuel surcharge will be triggered only when the price of a gallon of gasoline rises above $2.75. The surcharge will be directly tied to the retail price of gasoline as published by the Department of Energy https://www.eia.gov/petroleum/gasdiesel/ If average retail price of gasoline is under $2.75 then no fuel surcharge. If average retail price of gasoline falls between $2.76 and $2.85, then fuel surcharge is $0.28. If average retail price of gasoline falls between $2.86 and $2.95, then fuel surcharge is $0.38. If average retail price of gasoline falls between $2.96 and $3.05, then fuel surcharge is $0.48. Add an additional $0.10 in fuel surcharge for each additional $0.10 increase in gasoline prices. The surcharge will be listed on your final receipt. If you qualify for Free Delivery, there is no fuel surcharge. Bag fees where applicable may also apply. Business delivery fees are described below. There are also ways to get FREE or discounted delivery. Please refer to the "How do I get free or discounted delivery?" question for ways to save.

How does Rush Delivery powered by Instacart work?

With our Instacart partnership, customers can choose Randalls Rush Delivery to have their groceries delivered in as little as two hours. Rush Delivery powered by Instacart operates between at 9 AM and 10 PM. and is subject to store holiday hours. Rush Delivery requires Randalls customers to create an Instacart account. New Instacart customers who sign up at delivery.randalls.com will receive free delivery on their first order. Delivery fee starts at $5.99. Rush Delivery Service is subject to the terms and conditions of our third-party delivery provider, Instacart. Special pricing & fees apply. Additional terms

How do you keep my groceries fresh?

Your order is selected the day of your delivery and loaded onto our delivery trucks. Trucks are equipped with multiple temperature zones, so frozen items stay frozen and vegetables are crispy fresh when delivered.

Are bags used for the delivery/pickup of my order?

Most items (depending upon size) will be packaged in either paper or reusable plastic bags depending upon the requirement of your local area. Our reusable plastic bags use a thicker plastic, are in compliance with Ecologo® standards, and meet state and/or local laws requirements for reusable bags. We encourage you to reuse these bags whenever you visit a retail store. Bag fees, where applicable, are the same for either paper or reusable plastic.

Can I pick up my order at the store?

Order pickup is available at a number of our stores within 2 hours. If “Drive Up & Go” is displayed when you reserve a time or checkout, choose any available window. Your order will be brought to your vehicle when you arrive at the store.

What if I’m not able to pick up my order when scheduled?

Plan to pick your order up before 9 PM on the same day your order is ready for pickup. Any Drive Up & Go orders not claimed by end of day will be restocked and your order will be cancelled.

What is the fee for pick up at the store?

There is no fee for pickup at the store.

What services do you provide for Lake Powell visitors?

Safeway Grocery Delivery offers seasonal delivery to houseboats on Lake Powell or for pickup at our Page, Arizona store. Orders must be completed 3 days prior to your arrival date, and the delivery/pickup fee is higher than the standard home and business delivery rates listed above. Free delivery codes are not valid for Lake Powell houseboat deliveries or in-store pick-up. If you're planning a vacation to Lake Powell and need supplies for your houseboat, visit our Lake Powell page for details.

Pricing & Payments

How do I pay for my order?

We accept Visa, MasterCard, Discover and American Express credit cards, and debit cards that have a Visa or MasterCard logo. Cash, Randalls gift cards, Fast Forward, personal checks and other charge accounts are currently not accepted for online orders. Randalls strives to offer its customers with disabilities an equal opportunity to use Randalls's services. If you are a person with a disability who uses EBT benefits and needs to use Randalls home grocery delivery service because of disability, please call 1-877-505-4040 or email us at: deliverysupport@randalls.com

Why does my order confirmation at checkout say that prices are estimates only?

The prices quoted on the site at the time of your online order are estimated prices only. The actual order value cannot be determined until the day of delivery because of variations in product weights (e.g. random weight items such as produce), available prices and promotions between the date you submit your order and the date/time your order is filled and delivered, substitutions, taxes, bottle deposits and item availability.

What happens if an item is out of stock?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. You always have the option of returning a substituted item for a full refund. If you are dissatisfied with an item when it is delivered, notify your driver, and he/she will return it and your credit card will receive a refund for the price charged for the item. If your driver is no longer present, please contact Customer Support at 1-877-505-4040 to help resolve the issue. If an item is missing from your order, you have 48 hours from the time of delivery to notify Customer Support for a full refund. Note that certain items, including alcoholic beverages, baby formula and tobacco products cannot be returned or refunded once you have accepted delivery.

Benefits & Savings

What is "My Purchases"?

"My Purchases" is the FASTEST way to shop, and it's like having your own personal store. Items you've purchased with your registered Club Card, both in-store and online, are saved in "My Purchases". You can fill your cart in minutes, since all your recent purchases are already on 1 page. No need to create a separate shopping list. To load your in-store purchases into your My Purchases, all you have to do is enter your existing Club Card number during registration. TIP: If you didn't enter your Club Card number when you registered, you can add your in-store purchases to your online history by adding your Club Card number within "My Account," under “Account Details,” or by calling 1-877-505-4040.

Can I get Club Card savings online?

Yes. To maximize time and savings, register with your Club Card number. If you don't enter one when you register, we'll automatically generate a new Club Card number for you. Club Card savings may differ online and in store.

Are there other ways to save?

Yes! Click the "Deals" link below the search bar at the top of the page to view more great deals. Here you'll find exclusive Online Only deals. You can also browse all of our Club Card Specials from this page.

Will just for U® offers apply online?

Yes, your current just for U offers will apply when you shop online, provided the account you used to register for Grocery Delivery is linked to your in-store just for U account. The savings will be reflected on your final receipt at the time of delivery. If you don't see your just for U savings reflected on your final receipt, or if you have any questions on this process, please contact Customer Support at 1-877-505-4040.

Order-Specific Info

Can I make changes to a submitted order?

Yes, just sign in and click “My Account” at the top of the page, then "My Orders," and follow the easy instructions for changing your order. You can change your order up until the cutoff time specified for the delivery or pickup window you selected. All times listed are local to your area. Please Note: Changing your delivery or pickup date may affect item prices and promotions. Also, Promo Codes cannot be entered during the Order Edit process. If you qualify for additional Promo Codes, please make a note of the offer(s) and call toll-free at 1-877-505-4040 after you receive your order, and we'll apply the appropriate credit.

Can I change my order from pick up to delivery or vice versa?

Customers may have both Delivery and Drive Up & Go options available to them, depending upon their location. Customers may change the delivery or pickup selection during the online checkout process. Please note that making this change may affect item availability, prices and promotions.

Is there a minimum order amount?

Yes, a $30 minimum purchase amount (excluding applicable tax, delivery fee, fuel surcharge, bottle deposits and bag fees where applicable) is required to process and deliver your order.

Will I get MONOPOLY GAME tickets with my orders placed online?

No. The MONOPOLY GAME tickets are only available for in-store purchases and are not available for orders placed online (either for delivery or pickup). Visit a physical Randalls store for Official Rules.

Support & Guarantees

Is my personal information kept confidential?

Yes, your personal information is treated in accordance with our Privacy Policy.

What is your 100% Satisfaction Guarantee?

If you are not completely satisfied with any item, either return it with your driver or call Randalls Customer Support at 1-877-505-4040 for a refund or credit. Randalls will issue a credit to the card used in an amount equal to the full value, plus applicable sales tax. Some exceptions may apply.

How do I contact Customer Support?

Call toll-free at 1-877-505-4040, 7 days a week from 8:00 am to 9:00 pm local time. Or you can email us at: deliverysupport@tomthumb.com

*These FAQs are for informational purposes only. They do not form a contract. Please view our Special Terms for specific terms related to your transaction.