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just for U® FAQs

Find answers to frequently asked questions about our just for U® Loyalty Program.

Getting Started

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have an account with an Albertsons Companies grocery banner store* to earn Points or redeem Rewards for gas or groceries at any participating Albertsons Companies grocery banner store location or mobile app. You may already have an account. This can be the same account that you use to get your Loyalty Program special weekly prices when shopping in-store or through the app for the store banner where you first signed up for the Loyalty Program, or it may be an existing online account for just for U®. If you already have an online account (e.g., just for U), you do not need to re-register. Once you have an account, simply enter your registered phone or Loyalty Program card number every time you check out at any Albertsons Companies grocery banner store location, mobile app or website to earn Points or redeem Rewards. If you already have an online account (e.g., just for U), you do not need to re-register.

* Albertsons Companies grocery banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs/Safeway, Jewel-Osco, Shaw's, Star Market, and ACME Markets. Online purchases through Instacart do not qualify for just for U offers or discounts.

Why do I have to register for just for U?

Registering makes it easier to save on the items you already love to buy. Just for U provides personalized deals and coupons on your favorite items. All you have to do is add them to your Loyalty Program account either online or in our app prior to in-store or online checkout to have your savings applied upon purchase—no clipping of coupons needed. Please note that using multiple accounts to exceed limits on offers and promotions is not permitted. We reserve the right to terminate accounts if we believe they are used for such activities.

What if I don't have an email address?

A valid email address is required for Loyalty Program participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

Do I have to pay a membership fee?

Our Rewards program is free. Just use your registered phone or Loyalty Program card number at checkout.

Can I access just for U from my smart phone?

Yes, the best way to access just for U offers is through our app for iPhone and Android devices. You can add coupons and deals on the go, add your own items to a shopping list, and more. Our app is FREE and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s browser to view our website.

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your Loyalty Program account, it will show up in My List. Even if you remove the offer from My List, it will still be active in your account and ready to be redeemed at checkout.

Need help? How do I contact Customer Service?

To contact us, use the online form or call our Customer Support Center toll free line at 1-877-258-2799.

Account Specifics

Why do I get the message "You already have an account" when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact our Customer Support Center toll free line at 1-877-258-2799.

How do I update my Loyalty Program account information?

To update your Loyalty Program account information, please go to the My Account section on the website or the My Store section on the mobile app or contact our Customer Support Center toll free line at 1-877-258-2799.

Are just for U offers actually different for me compared to other customers?

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy!

We use two accounts in my house. How does the Loyalty Program work for us?

Multiple Loyalty Program accounts can be linked together to create a household. When such accounts are linked, the same offers will be received, subject to the terms and conditions of the applicable offers. If you want to link or unlink your Loyalty Program accounts, please contact our Customer Support Center toll free line at 1-877-258-2799.

How Points Work

How do I earn Points?

It's easy to earn Points just by shopping at participating Albertsons Companies grocery banner store locations or mobile apps and using your registered phone or Loyalty Program card number at checkout:

Every $1 spent on eligible grocery purchases* = 1 Point

Every $1 spent on qualifying gift cards* = 2 Points

Every $1 spent on qualifying pharmacy purchases* = 1 Point

* ELIGIBLE PURCHASES exclude: (1) alcoholic beverages and tobacco products; (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, money orders/transfers, lottery/event tickets, ; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies grocery banner stores - including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express®, MasterCard®, Visa®, NetSpend®, PayPower™, Green Dot®, Univision Mastercard®, or any Albertsons Companies grocery banner store; (5) phone cards; (6) all fuel gift cards, including but not limited to Chevron and/or Texaco; and (7) all fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, sales and other tax payments and bag fees, if applicable, are not purchases and are not eligible to earn points. Only out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points.

Is there a difference between Gas Points and Grocery Points?

No, you earn a single type of Points that, when converted to Rewards, can be used for discounts on gas at participating fuel stations or for discounts offered on certain grocery items from Albertsons Companies grocery banner store locations and mobile apps.

Can I use some of my Rewards for gas discounts and some for grocery discounts?

If you have multiple Rewards, you may redeem some or all of them in an Albertsons Companies grocery banner store, mobile app or website for discounted or free grocery items. You may then use your remaining Rewards at a participating fuel station (up to the maximum allowable at that station).

Is there a limit to how many Points and Rewards I can earn?

No. You can earn an unlimited number of Points and Rewards during each month. Each month is a separate earning period; previous and current months' Points do not combine.

Can I combine earned Points across all Albertsons Companies grocery banner stores?

All Points earned at participating Albertsons Companies grocery banner store locations and mobile apps using the registered phone or Loyalty Program card number are combined.

Do Points and Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 will expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2a.m. local time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2 a.m. local time on March 1st.

How do I keep track of my Points and Rewards?

You can track your Points and Rewards through participating Albertsons Companies grocery banner stores’ mobile apps or websites or by reviewing the receipt from your most recent transaction.

Offers & Pricing

Can I pick up the discounted or free grocery item at any store?

Grocery Rewards may only be used at participating Albertsons Companies grocery banner stores. Discounted or free grocery items can be picked up at the participating store you have selected within the mobile app or website.

How long are the Grocery Rewards offers available?

Grocery Rewards offers are valid through the end of the current month. Once you select an offer, you have until the end of the following month to claim that offer in-store.

Where do I see the discounted or free grocery items I have selected?

In the Rewards section of participating Albertsons Companies grocery banner store's app or website, click on My Grocery Rewards tab for a list of all items ready to claim. Items are also shown in My List.

I shop online. Do just for U offers apply there?

Yes, your current just for U offers will apply when you shop online, provided that the account you set up for our online grocery ordering service is linked to your just for U account. The savings will be reflected on your final receipt at the time of delivery or pickup. If you do not see your just for U savings reflected on your final receipt, or if you have any questions on this process, please contact our Grocery Delivery Customer Support Center toll free line at 1-877-505-4040.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are limited to a single transaction. Some offers are subject to quantity limits, so please check offer details and all offers are subject to availability as not all items or varieties available in all store locations.

For offers that have a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the applicable offer description, but commonly excluded items from the calculation of minimum purchase requirement are: alcoholic beverages, tobacco products, fuel, all fluid items in the refrigerated dairy section (including fluid dairy and dairy substitutes), prescription items and co-payments, bus/commuter passes, fishing/hunting licenses and tags, postage stamps, money orders/ transfers, ski/amusement park/event/lottery tickets, phone cards, gift cards/ certificates, bottle/container deposits/redemption values, applicable taxes and bag fees, if any.

How often are offers updated?

Offers are updated daily. Visit our website or mobile app every time before you shop to get the most savings from just for U. If you subscribe to email notifications, you will be notified when new offers are available.

Can I use offers added to my account in any store?

Once you add an offer to your Loyalty Program account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items or varieties are available in all store locations.

Once I’ve added offers to my Loyalty Program account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your Loyalty Program account prior to purchasing or claiming the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

What if an item goes on sale for a price lower than my personal price?

Our systems are designed to honor the lowest price for that item at the time of your purchase.

How can I tell if an offer has been added to my Loyalty Program account?

The offer will show as "Added" and will be grayed out in your just for U offer gallery. The offer will also show up in My List as a reminder.

How do I know I received my just for U offer price?

It will be shown on your receipt. The discount may be combined with any other promotions, discounts, offers, coupons and savings (if applicable) and can be found next to each item AND in the just for U savings summary at the bottom of your receipt.

What if I add an offer, but I don't get that price at the register or I cannot claim my discounted or free grocery items?

There are a few reasons why this might happen. You might have purchased or attempted to claim the wrong brand, kind or size of a product (like buying a 12-pack of soda instead of a 6-pack). Sometimes there are minimum quantity requirements that will be noted in the description of the offer. Accordingly, if you do not purchase the required minimum quantity, the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call our Customer Support Center toll free line at 1-877-258-2799; they can look into your transaction to determine the problem and propose a solution.

Why don't I automatically get just for U offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all of our weekly specials. But only you can determine if our systems got it right. That's why we ask that you select offers by adding them to your Loyalty Program account. As you add and redeem offers, our systems will improve their ability to sort through and personalize your offers. This will help us make the Loyalty Program even more valuable to you over time!

Can I combine manufacturer and store coupons with Personalized Deals?

Yes, you can combine manufacturer or store coupons with your Personalized Deals when shopping in store, subject to terms and conditions of each coupon.