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just for U® FAQ

Find answers to frequently asked questions about our loyalty program, just for U®.

Top 10 Questions

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have an account (registered phone or Club Card number) with an Albertsons Companies Banner store* to earn Points or redeem Rewards for gas or groceries. This can be the same account that you use to get your Club Specials or just for U® offers. Once you have an account, simply enter your registered phone number every time you check out to earn Points or redeem Rewards. If you already have an online account (e.g., just for U), you do not need to re-register.

* Albertsons Companies Banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs/Safeway, Jewel-Osco, Shaw's, Star Market, and ACME Markets.

How do I earn Points?

It's easy to earn Points just by shopping at participating Albertsons Companies Banner stores and using your registered phone or Club Card number at checkout:

Every $1 spent on eligible grocery purchases* = 1 Point

Every $1 spent on qualifying gift cards* = 2 Points

Every $1 spent on qualifying pharmacy purchases* = 1 Point

* ELIGIBLE PURCHASES exclude: (1) beer, wine and tobacco products (and spirits in certain states); (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, lottery/event tickets, ; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies Banner stores - including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express®, MasterCard®, Visa®, NetSpend®, PayPower, Green Dot®, Univision Mastercard®, or any Albertsons Companies Banner store; (5) mobile phone cards; (6) all fuel gift cards, including but not limited to Chevron and/or Texaco; and (7) all fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, sales and other tax payments and bag fees, if applicable, are not purchases and are not eligible to earn points. Only out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points. Rewards Program may be discontinued or changed at any time without notice. We also reserve the right to modify or cancel any offer and/or correct typographical, pictorial and other ad or pricing errors. Prices for products you order for delivery or pickup through the online grocery ordering service generally are higher than the prices for such products in our physical stores and our online promotions, discounts and offers may differ from those in our physical stores. Void or subject to restrictions based upon applicable law.

Is there a difference between Gas Points and Grocery Points?

No, you earn a single type of Points that, when converted to Rewards, can be used for discounts on gas at participating stations or for discounts offered on certain grocery items from Albertsons Companies Banner stores.

Can I combine earned Points across all Albertsons Companies banner stores?

All Points earned at participating Albertsons Companies Banner stores using the registered phone or Club Card number are combined.

Can I use some of my Rewards for gas discounts and some for grocery discounts?

If you have multiple Rewards, you may redeem some or all of them in an Albertsons Companies Banner store's app or website for discounted or free grocery items. You may then use your remaining Rewards at a participating fuel station (up to the maximum allowable at that station).

Do Points and Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2AM Mountain Time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2AM Mountain Time on March 1st.

Why do I have to register for just for U?

Registering makes it easier to save on the things you already love to buy. Just for U provides personalized deals and coupons on your favorite items. All you have to do is add them to your account either online or in our app to have your savings applied upon purchase—no coupons needed.

What if I don't have an email address?

A valid email address is required for participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

How do I update my account information?

To update your information, please go to the “My Account” section on the website or the mobile app, or contact Customer Support at 1-877-258-2799.

Is just for U actually different for me compared to other customers?

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy!

Getting Started

Do I need to register to earn Points or redeem Rewards for gas or groceries?

You must have an account (registered phone or Club Card number) with an Albertsons Companies Banner store* to earn Points or redeem Rewards for gas or groceries. This can be the same account that you use to get your Club Specials or just for U® offers. Once you have an account, simply enter your registered phone number every time you check out to earn Points or redeem Rewards. If you already have an online account (e.g., just for U), you do not need to re-register.

* Albertsons Companies Banner stores include Albertsons, Safeway, Vons, Pavilions, Randalls, Tom Thumb, Carrs/Safeway, Jewel-Osco, Shaw's, Star Market, and ACME Markets.

Why do I have to register for just for U?

Registering makes it easier to save on the things you already love to buy. Just for U provides personalized deals and coupons on your favorite items. All you have to do is add them to your account either online or in our app to have your savings applied upon purchase—no coupons needed.

What if I don't have an email address?

A valid email address is required for participation. You can get an email account for free through various email service providers. If you subscribe to email notifications, you will be notified when new offers are available.

Do I have to pay a membership fee?

Our Rewards program is free. Just use your registered phone or Club Card number at checkout.

Can I access just for U from my smart phone?

Yes, the best way to access just for U is through our app for iPhone and Android devices. You can add coupons and deals on the go, add your own items to a shopping list, and more. Our app is FREE and available for download at the App Store and Google Play store. If you don’t want to download the app, you can also use your phone’s browser to view our website.

What is My List?

My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your account, it will show up in My List. Even if you remove the offer from My List, it will still be active in your account and ready to be redeemed at checkout.

Need help? How do I contact Customer Service?

To contact us, use the online form or call Customer Support at 1-877-258-2799.

Account Specifics

Why do I get the message "You already have an account" when trying to register?

You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact Customer Support at 1-877-258-2799.

How do I update my account information?

To update your information, please go to the “My Account” section on the website or the mobile app, or contact Customer Support at 1-877-258-2799.

Is just for U actually different for me compared to other customers?

Yes, because offers are based on your purchase history and organized for you, so you can save more on what you actually buy!

We use two accounts in my house. How does this program work for us?

Multiple accounts can be linked together to create a household. When the accounts are linked, they will receive the same offers, subject to the terms and conditions of the applicable offers. If you want to link or unlink your accounts, please contact Customer Support at 1-877-258-2799.

How Points Work

How do I earn Points?

It's easy to earn Points just by shopping at participating Albertsons Companies Banner stores and using your registered phone or Club Card number at checkout:

Every $1 spent on eligible grocery purchases* = 1 Point

Every $1 spent on qualifying gift cards* = 2 Points

Every $1 spent on qualifying pharmacy purchases* = 1 Point

* ELIGIBLE PURCHASES exclude: (1) beer, wine and tobacco products (and spirits in certain states); (2) fuel and automotive services; (3) bus/commuter passes, fishing/hunting licenses and tags, ski/amusement park passes, stamps, lottery/event tickets, ; (4) any financial instrument that can be redeemed for goods or services at participating Albertsons Companies Banner stores - including (but not limited to) gift certificates, money orders/transfers, and gift or debit cards issued by American Express®, MasterCard®, Visa®, NetSpend®, PayPower, Green Dot®, Univision Mastercard®, or any Albertsons Companies Banner store; (5) mobile phone cards; (6) all fuel gift cards, including but not limited to Chevron and/or Texaco; and (7) all fluid dairy items in the refrigerated dairy section—including fluid dairy substitutes, depending on state and local laws. Bottle/container deposits, sales and other tax payments and bag fees, if applicable, are not purchases and are not eligible to earn points. Only out-of-pocket pharmacy costs (e.g., prescription co-pays) are eligible to earn points. Rewards Program may be discontinued or changed at any time without notice. We also reserve the right to modify or cancel any offer and/or correct typographical, pictorial and other ad or pricing errors. Prices for products you order for delivery or pickup through the online grocery ordering service generally are higher than the prices for such products in our physical stores and our online promotions, discounts and offers may differ from those in our physical stores. Void or subject to restrictions based upon applicable law.

Is there a difference between Gas Points and Grocery Points?

No, you earn a single type of Points that, when converted to Rewards, can be used for discounts on gas at participating stations or for discounts offered on certain grocery items from Albertsons Companies Banner stores.

Is there a limit to how many Points and Rewards I can earn?

No. You can earn an unlimited number of Points and Rewards during each month. Each month is a separate earning period; previous and current months' Points do not combine.

Can I combine earned Points across all Albertsons Companies banner stores?

All Points earned at participating Albertsons Companies Banner stores using the registered phone or Club Card number are combined.

Do Points and Rewards expire?

Yes, Points convert to Rewards in increments of 100 (100 Points = 1 Reward). At the end of each month, any Points less than 100 expire. Rewards expire at the end of the month following the one in which they were earned. For example, if 225 Points are earned in January, 25 Points would expire 2AM Mountain Time on February 1st. The remaining 200 Points automatically convert to 2 Rewards and are available for use until they expire at 2AM Mountain Time on March 1st.

How do I keep track of my Points and Rewards?

You can track your Points and Rewards through participating Albertsons Companies Banner stores’ mobile apps or websites.

Offers & Pricing

Can I pick up the discounted or free grocery item at any store?

Grocery Rewards may only be used at participating Albertsons Companies Banner stores. Items are available to purchase at the participating store you have selected within the mobile app or website.

How long are the offers available?

Grocery offers are valid through the end of the current month. Once you select an offer, you have until the end of the following month to redeem the offer in-store.

Where do I see the discounted or free grocery items I have selected?

In the Rewards section of participating Albertsons Companies Banner store's app or website, click on My Grocery Rewards tab for a list of all items ready to claim. Items are also shown in My List.

I shop online. Do just for U offers apply there?

Yes, your current just for U offers will apply when you shop online, provided that the account you used to register for Grocery Delivery is linked to your just for U account. The savings will be reflected on your final receipt at the time of delivery. If you do not see your just for U savings reflected on your final receipt, or if you have any questions on this process, please contact Grocery Delivery Customer Support at 1-877-505-4040.

What is the difference between unlimited and one-time offers?

Unlimited offers can be used in an unlimited number of transactions. One-time offers are applicable to a single transaction. Some offers are subject to quantity limits or inventory on hand, so please check offer details.

For offers that have a minimum purchase requirement (for example, $5 off when you spend $50), what items are excluded?

Excluded items are listed on the offer description, but commonly excluded items are: beer, wine, spirits, tobacco products, fuel, all fluid items in the refrigerated dairy section (including fluid dairy and dairy substitutes), prescription items and co-payments, bus/commuter passes, fishing/hunting licenses and tags, postage stamps, money orders, money transfers, ski tickets, amusement park tickets, event tickets, lottery tickets, phone cards, gift cards and gift certificates. Also excluded are: bottle deposits, redemption values, sales tax and bag fees, if any.

How often are offers updated?

Offers are updated every week. Visit our website or mobile app every time before you shop to get the most savings from just for U. If you subscribe to email notifications, you will be notified when new offers are available.

Can I use offers added to my account in any store?

Once you add an offer to your account, you can use it in the store selected in your account when you added the offer. To check if the offer is available in a different store, you can change the store in your account. Please note that not all items are available in all stores.

Once I’ve added offers to my account, how long will it take for them to be available to redeem?

Offers can be redeemed at checkout as long as you add them to your account prior to purchasing the applicable item. You may add offers to your account while shopping in the store; however, please note that new accounts require 15 minutes for activation. Sometimes a delay can happen depending on the quality and speed of your Internet connection.

What if an item goes on sale for a price lower than my personal price?

Our systems will honor the lowest price for that item at the time of your purchase.

How can I tell if an offer has been added to my account?

The offer will show as "Added" and will be grayed out in your just for U offer gallery. The offer will also show up in My List as a reminder.

How do I know I received my just for U price?

It will be on your receipt. The discount will be combined with any other promotional discounts, offers and savings (if applicable) and can be found next to each item AND in the just for U savings summary at the bottom of the receipt.

What if I add an offer, but I don't get that price at the register?

There are a few reasons why this might happen. You might have purchased the wrong brand, kind or size of a product (like buying a 12-pack of soda instead of a 6-pack). Sometimes there are minimum quantity requirements that will be noted in the description of the offer. If you do not purchase the required minimum quantity, the offer price will not apply. If you have questions, please check with the store associate at the Customer Service desk. Or you can call Customer Support at 1-877-258-2799; they can look into your transaction to determine the problem and propose a solution.

Why don't I automatically get just for U offers?

Our systems use your purchase history to sort through and organize personal price offers, hundreds of coupons, and all of our weekly specials. But only you can determine if our systems got it right. That's why we ask that you select offers by adding them to your account. As you add and redeem offers, our systems will improve their ability to sort through and personalize your offers. This will help us make the program even more valuable to you over time!

Can I combine manufacturer and store coupons with Personalized Deals?

Yes, you can combine manufacturer or store coupons with your Personalized Deals, subject to terms and conditions of each coupon. Please refer to our coupon policy for more details.